Terms & Conditions

SAMBORA KINIGI - TERMS & CANCELLATION POLICY

Sambora Kinigi Lodge Terms

RATES

All room rates and fees are in United States Dollars (USD) and include 18% VAT. Rates, inclusions, and room occupancies are as stated in your confirmation and rates may be subject to change at any time without notice.

PAYMENT GUARANTEE POLICY

At the time of reservation, a calid credit card guarantee is required. Your reservation will be confirmed after processing all payments in accordance with the terms and policies outlined below. If full payment is not received on time, we reserve the right to release and cancel bookings without prior notice. Details of all guests – including full names – must be provided for a reservation to be confirmed. This is especially the case when multiple rooms are booked in one reservation.

You may pay using credit card or bank transfer. An online payment link is available for secure credit card payments. The card utilised for booking must be presented by the card holder upon check-in, along with photo ID verification using a passport or national ID.

Please read below for additional deposit and payment terms:

YEAR 2023 & 2024
For arrival from 06 January to 24 December (2023 or 2024)
• 25% deposit of total room charges is required at time of booking.
• Full and final payment is required no later than 60 days prior to arrival.

For arrival from 25 December to 05 January (2023 or 2024)
• 25% non-refundable deposit of total room charges is required at time of booking.
• Full and final payment is required no later than 60 days prior to arrival.

 

CANCELLATION POLICY

Cancellation fees may apply to your booking if you are unable to arrive at the time of your reservation. This may include accommodation, services, tours, activities, depending on your original reservation.

You may request to make changes to the dates or length of your stay. However, these requests are strictly subject to availability and may result changes to the rate you pay as a change made to a booking may also constitute a cancellation. If the change of stay reduces the number of nights reserved, then the cancellation policy will apply to those nights removed from the reservation. Any credit card surcharge or fluctuation is unable to be refunded if a booking deposit is to be returned.

You as our client are responsible for all cancellation, early departure, and no-show fees. These will be charged as follows:

For travel from 06 January to 24 December (2023 or 2024)
• Bookings cancelled 60 days or less prior to arrival, will incur a cancellation fee of 100% of total room charges.

For travel from 25 December 2023 to 05 January 2024
• Bookings cancelled 90 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 90 days of arrival require full payment within 24 hours and will incur a cancellation fee of 100% of the total room charges.

YEAR 2024
For travel from 06 January 2024 to 22 December 2024
• Bookings cancelled 60 days or less prior to arrival, will incur a cancellation fee of 100% of total room charges.

For travel from 23 December 2024 to 05 January 2025
• Bookings cancelled 90 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 90 days of arrival require full payment within 24 hours and will incur a cancellation fee of 100% of the total room charges.

Early Departures or No-Shows
In the event of an early checkout, a fee equivalent to 100% per night plus taxes applies to the whole stay originally booked. In the event of a no-show, we will charge a fee equivalent to the value of the entire stay. This includes for inclement weather unless travel is forbidden by local law.

Travel Insurance
We recommend you purchase adequate travel insurance prior to confirmation and acceptance of terms, conditions, and cancellation policy. Sambora Kinigi reserves the right not to provide exemptions from its cancellation policy for medical or personal matters, inclement weather, or other circumstances.

COVID-19 Update
If your travel from point of departure or to the lodge destination is prevented due to a COVID-19 related travel ban or quarantine restriction, the lodge will provide a full refund for a pre-paid reservation and/or waive all applicable penalties. The lodge will extend your stay on a discretionary reduced rate off the best available rate (BAR) in the event that you are in-residence during the imposition of a covid travel restriction and therefore unable to depart.

ADDITIONAL GUESTS AND CHILDREN SURCHARGES

Child and Sharing Policy
Our minimum age restriction is 10 years. Children 11 – 16 years, sharing a room with a parent, will incur a fee of 50% of the adult rate and from 17 years are charged as an adult.

ARRIVAL AND DEPARTURE

Check-in Time
14:00 hours/2:00pm. Earlier access is subject to availability on day of arrival. Please contact us in the morning of your arrival to enquire.

Check-out Time
11:00 hours/11:00am. For guests requiring a later check-out, a fee equal to 50% of the room rate is applicable up to 18:00 hours/6.00pm and a full night’s rate is required after this time.

OTHER INFORMATION

Group Bookings
Subject to availability, a maximum of four rooms may be booked through the website. Please ensure you provide full names for each room, otherwise the duplicate name reservation may be cancelled. Please email stay@samborakinigi.com for reservations of five rooms or more.

Minimum Age
There must be at least one guest of minimum 18 years of age, with a valid credit card in their name, present upon check-in. This guest must be holding the payment for the travelling party against this credit card.

Smoking
All indoor areas, public areas and restaurants are strictly non-smoking.

Permits, transfers
If we are asked to provide a transfer or obtain a permit on your behalf, any funds remitted to Sambora for payment of these services will be subject to a 3.5% surcharge to cover processing fees imposed by secure payment gateways.  

Other
Please be advised that service charges, fees and taxes are subject to change at any time without prior notice and Sambora Kinigi reserves the right to introduce these in accordance with law. The prevailing tax rates at the time of stay will be charged, along with the introduction of any new fees or taxes.

TOUR OPERATORS & AGENTS

Terms
If you are a tour operator or agent, these terms differ slightly in our STO contract offering. Please get in touch via: stay@samborakinigi.com if you are an operator or agent and would like to work with us.

Nestled at the base of five volcanos reaching up to the heavens, surrounded by luscious tropical flora and fauna.